Shipping policy

L’Atelier Reine Shipping Policy

Effective Date: [Insert Date]

At L’Atelier Reine, we are committed to ensuring that your order is processed and delivered with care. Please review our shipping policy below for details on processing times, delivery estimates, and responsibilities.

1. Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).
Once processed, you will receive a confirmation email with tracking information (if applicable).
Orders cannot be modified or canceled after they have been processed.

2. Shipping Methods & Estimated Delivery

We work with trusted shipping carriers to ensure safe and timely delivery. Estimated timeframes:

Domestic Shipping: 5–10 business days
International Shipping: 10–20 business days

Please note that delivery times may vary based on location, carrier delays, customs, and other unforeseen factors.

3. Shipping Costs

Shipping rates are calculated at checkout based on your delivery location and chosen method.
Any free shipping offers will be clearly stated on our website or promotional materials.

4. Order Tracking

A tracking number will be emailed once your order has shipped.
Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

5. Lost, Stolen, or Delayed Packages

Once a package is handed over to the shipping carrier, L’Atelier Reine is not responsible for any lost, stolen, or delayed deliveries.
If your package is marked as “delivered” but not received, we recommend checking with neighbors or your local post office.
For lost-in-transit packages, please contact the carrier directly. If you still need assistance, feel free to reach out to us.

6. Incorrect Shipping Information

Please ensure all shipping details are correct at checkout.
L’Atelier Reine is not responsible for orders sent to incorrect addresses provided by the customer.
If a package is returned due to incorrect address details, the customer is responsible for additional shipping costs.

7. International Shipping & Customs

International orders may be subject to customs duties, taxes, or fees. These are the customer’s responsibility.
Customs processing may cause delays that are outside of our control.

8. Contact Us

For shipping-related inquiries, please contact us at:

Email: latierreine15@gmail.com

By placing an order with L’Atelier Reine, you acknowledge and agree to this shipping policy.